For transparency: this document was prepared with in-depth AI legal review and has not been reviewed by a licensed lawyer.
1. Who provides the service
The Skladno application, available at app.skladno.eu (hereinafter: the Service), is provided by PushPullCode d.o.o., a limited liability company incorporated in the Republic of Croatia, with its registered office at Ivana Kukuljevića Sakcinskog 22, 32100 Vinkovci, entered in the court register of the Commercial Court in Osijek (MBS: 03014797), OIB (company identification number): 35276425546, VAT ID: HR35276425546 (hereinafter: we, Skladno). Contact: info@skladno.eu.
These Terms of Use (hereinafter: these Terms) govern the opening and use of a user account and of the Service. The content of the public skladno.eu pages is covered by separate site terms of use, and the processing of personal data is described in the Privacy Policy.
By opening an account you confirm that you have read these Terms and that you accept them. We record your acceptance together with the version identifier of these Terms and the time of acceptance.
2. The Service is intended for business users
The Service is intended exclusively for business users: companies, sole traders and other persons who use it in the course of their registered economic, business or professional activity.
By opening an account you confirm that you use the Service in the course of such an activity. If you are a natural person carrying on a trade or an independent professional activity, you enter into the contract as the holder of that activity and not as a consumer; consumer protection legislation does not apply to this contractual relationship. The Service is not intended for consumers or for persons under 16.
3. Account and workspace
To use the Service you open an account with a valid email address and confirm it through the link we send you. Together with the account, a workspace is created for your company or sole trader business, into which you enter the details of its legal identity (name, address, OIB, VAT ID). You are responsible for the accuracy and currency of those details — they are printed in the documents the Service produces.
Keep your account credentials confidential. You are responsible for all actions taken through your account, unless they result from a failure for which we are responsible. If you suspect unauthorised access, notify us immediately at info@skladno.eu.
If you invite other users into the workspace, you warrant that they are authorised to act for your company or sole trader business.
4. What the Service is — and what it is not
Skladno is a tool for preparing and maintaining documentation on the conformity of packaging under Regulation (EU) 2025/40 (PPWR), including producing the EU declaration of conformity under Annex VIII to that Regulation.
The following applies expressly and without exception:
- Sole responsibility for declarations is yours. The EU declaration of conformity is issued under the sole responsibility of the manufacturer. As the user who produces and issues the document, you are solely responsible for the truthfulness, completeness, accuracy and legal validity of the content of every declaration and of every other document produced through the Service, as well as for the conformity of your packaging with the applicable rules.
- Skladno does not provide legal advice. The content of the Service, the templates, the questionnaires, the assessments of roles and obligations and the generated documents are informational and technical in nature. They are not legal advice, they do not replace the assessment of a lawyer or another professional, and they do not bind any competent authority.
- Skladno is not a conformity assessment body or a notified body, does not carry out testing, does not certify packaging and does not check the content you enter. Using the Service does not mean that your packaging is in conformity or that your documentation is correct.
- The regulation is still developing. The delegated and implementing acts, harmonised standards and national enforcement rules accompanying PPWR are still to come. We work to keep the content of the Service current, but we do not warrant that it reflects the state of the rules in force at any given moment, or that it applies to your particular case.
For an assessment relating to your particular situation, consult a lawyer or another qualified professional.
5. Your obligations when using the Service
You may use the Service only in accordance with the applicable rules and with these Terms. You may not:
- enter data you have no right to process, including other people's email addresses without authorisation;
- disrupt the operation of the Service, circumvent security measures, limits on the number of attempts or access controls, or access other users' data;
- retrieve content automatically to a degree that burdens the Service;
- resell, rent out or provide the Service to third parties as your own service without our prior written consent;
- use the Service to produce documents with content you know to be untrue or misleading.
In the event of a breach we may temporarily restrict or withdraw access to the account (clause 12).
6. The free plan
The Service is currently provided under a free plan. We determine the scope of the free plan (the features available, the quantitative limits) and we may change it; we will notify you in advance of any material reduction. We provide the free plan without charge and without any warranty that particular features will remain available.
7. Paid services — through Paddle as the seller
⚠ This clause is not yet in force. It applies from the moment we open the option to purchase paid plans in the Service; until then it does not apply. On activation we will publish a new version of these Terms together with a notice to users.
Paid plans and one-off products are sold by our authorised reseller and merchant of record Paddle. By purchasing, you enter into a contract of sale with Paddle; the exact Paddle legal entity, its purchase terms and its refund policy are shown during the purchase process and on the invoice Paddle issues to you. Paddle calculates and collects the price and the applicable VAT and issues the invoice; on the basis of Paddle's payment confirmation, we give you access to the paid features.
For subscriptions: a subscription renews automatically at the end of the billing period unless you cancel it before the period expires; cancellation takes effect at the end of the paid period, until which you keep access to the paid features. We announce price changes at least thirty days in advance and they apply from the next billing period; if you do not agree with a change, you may cancel the subscription before it takes effect.
Refunds are handled in accordance with the refund policy and with Paddle's terms. When a paid plan ends, the account reverts to the free plan unless you close it, subject to the limits that apply to the free plan.
8. Intellectual property
The Service, its software, design, templates, texts, obligation catalogues and logo are our property or the property of our licensors, and are protected by copyright and related rights. For the duration of the contract we grant you a non-exclusive, non-transferable right to use the Service for your own business purposes.
Your data and your documents remain yours. We acquire no ownership rights in the content you enter or in the documents you produce with the Service. You may freely use, modify and store the documents you produce and submit them to the competent authorities. You grant us only a limited right to store, process and display your content to the extent necessary to provide the Service. You may not resell the templates as such, or publish them as your own product.
We may use suggestions and feedback you send us voluntarily to improve the Service, without compensation.
9. Processing of personal data; processing on your behalf
How we process personal data in connection with the account and the Service is described in the Privacy Policy, which is an integral source of information about that processing but is not part of this contract in the sense that changes to it would count as changes to the contract.
If you enter personal data of third parties into the Service (for example the name and position of the person signing a declaration), you are the controller of that data and we process it as a processor within the meaning of Art. 28 GDPR (the General Data Protection Regulation), solely for the purpose of providing the Service and on your documented instructions, which you give by using the Service. The following applies: (a) the subject matter and duration of the processing are determined by the duration of the contract, its nature and purpose by the provision of the Service, and the type of data and the categories of data subjects by the content you enter; (b) the persons authorised to carry out the processing are bound by confidentiality; (c) we apply technical and organisational security measures appropriate to the risk; (d) we engage further processors (sub-processors) only from the list in the Privacy Policy, with notice of changes and your right to object; (e) within the limits of what the Service can do, we assist you in meeting your obligations towards data subjects and supervisory authorities; (f) on termination of the contract we delete the data within the periods set out in the Privacy Policy, unless the law requires us to retain it further; (g) on request, we make available to you the information needed to demonstrate compliance with these obligations. At your request we will also enter into a separate data processing agreement with the same content.
10. Availability, changes and support
We provide the Service with the care of a prudent business person, but "as is" and "as available". We do not warrant uninterrupted or faultless availability. We may develop and change the Service; we will notify you in advance of changes that materially reduce features you use. We aim to carry out planned maintenance outside normal business hours. We provide support by email at info@skladno.eu.
11. Liability
Nothing in these Terms excludes or limits our liability for damage caused intentionally or by gross negligence, or any other liability that cannot be excluded or limited under mandatory law.
Otherwise, to the fullest extent permitted by applicable law:
- we are not liable for indirect or consequential damage, lost profit, loss of business opportunities, or loss of data that you failed to export or store;
- we are not liable for fines, administrative measures, the costs of proceedings or any other damage you incur because of the content, non-conformity or invalidity of documents you have produced and issued (clause 4), or because you relied on the informational content of the Service instead of on professional assessment;
- our total liability arising from or in connection with this contractual relationship is limited, per user, to the amount you have paid for the Service in the twelve months before the damage occurred, and if you use the Service free of charge — to EUR 100.00.
You undertake to indemnify us for damage and the costs of a reasonable defence against third-party claims arising from the content you have entered, the documents you have issued, or your use of the Service in breach of the applicable rules or of these Terms.
12. Duration and termination
The contract is concluded for an indefinite period. You may close your account at any time by writing to info@skladno.eu or, once that option becomes available, in your account settings; closing the account also terminates the contract.
We may terminate the contract on at least thirty days' notice by email. Without notice, we may restrict access or terminate the contract if you materially breach these Terms (in particular clause 5), if the law or a decision of a competent authority requires it, or if it is necessary for the security of the Service; we will notify you of this and state the reasons, unless we are prohibited from doing so.
Before deleting data after the contract ends, we will let you download your documents within a reasonable period, not shorter than thirty days, except in the case of termination for abuse that makes this impossible. The deletion periods set out in the Privacy Policy begin to run only once that period has expired; where a period in the Privacy Policy is shorter, this longer period applies. Provisions which by their nature should continue to apply after termination (in particular clauses 4, 8, 9, 11 and 14) remain in force.
13. Changes to these Terms
Every version of these Terms carries an identifier and the date from which it applies; we record the identifier of the version you accepted against your account.
We may change these Terms: (a) because of a change in legislation or in judicial or administrative practice; (b) because of changes to the Service or to the way it is provided; (c) in order to remove ambiguities. We will notify you of material changes (in particular those that change the scope of your rights and obligations, or the provisions on payment or on liability) by email and in the Service at least fifteen days before they take effect, and at your next sign-in we will ask for your express acceptance of the new version. If you do not accept the changes, you may terminate the contract with effect before they take effect; continued use after that date counts as acceptance. Changes that are not material (wording improvements, technical clarifications) apply from the publication of the new version.
We will provide earlier versions of these Terms on request.
14. Final provisions
These Terms and the contractual relationship are governed by the law of the Republic of Croatia, excluding its conflict-of-law rules. Disputes fall within the jurisdiction of the court in Zagreb having subject-matter jurisdiction.
If a provision of these Terms proves to be null or unenforceable, this does not affect the validity of the remaining provisions. Our failure to insist on the performance of a particular provision is not a waiver of it. You may not transfer your rights and obligations under this contract to a third party without our consent; we may transfer ours to a company that continues to operate the Service, of which we will notify you. These Terms are drawn up in the Croatian language; if we publish a translation, the Croatian version prevails in the event of any discrepancy.
PushPullCode d.o.o. · Ivana Kukuljevića Sakcinskog 22, 32100 Vinkovci · OIB: 35276425546 · info@skladno.eu
Version tos-v1-2026-08 · In force from 3 August 2026.